Branch Enablement & Projects Lead

City National Bank; Augusta (ME); On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Comprehensive healthcare

Generous 401(k)

Tuition reimbursement

Career development

Time away benefits

Job summary

City National Bank is seeking a Branch Enablement Coordinator to drive branch technology upgrades, regulatory compliance, and operational readiness for expansions and relocations. You will manage vendor relationships and coordinate cross-functional teams across T&I, premises, and branches to ensure seamless implementation and ongoing support.

Responsibilities include leading IBS Teller migrations, TCD replacements, and end-to-end testing, with weekend validation work as needed.

Qualifications

• Bachelor's Degree or equivalent.
• 7+ years in banking operations, project mgmt, and technology implementation.
• Proficiency in TellerInsight, IBS Teller, VSoft, and Synergy.
• Knowledge of SCRA, CTR, and regulatory requirements for financial operations.
• Strong communication, problem-solving, and stakeholder management abilities.
• Flexibility for onsite tasks and weekend support during critical project phases.

Responsibilities

• Project Management & Implementation.
• Partner with the Manager of Branch Enablement Operations to lead PBB division projects, resolve open issues, manage risks and controls, and address colleague pain points through continuous improvement initiatives.
• Lead coordination for the TCD Replacement, managing vendor relationships and branch personnel to replace units, including scheduling, issue resolution, and stakeholder communication.
• Drive the IBS Teller & Teller Capture Migration Project, overseeing technical requirements documentation and training content, end-to-end testing, and data mapping for scanned item types via VSoft and Synergy integration.
• Transition from legacy systems to IBS Teller, ensuring compliance and functionality.
• Provide time-sensitive weekend validations for OS patching and Technology & Innovation requests across environments.
• Function as an application owner for the Teller Platform: upgrades, training content, and procedures.

Skills

Banking ops

Project mgmt

Tech impl

TellerInsight

IBS Teller

VSoft

Synergy

SCRA knowledge

Regulatory rules

Stakeholder mgmt

Weekend support

Education

Bachelor's Degree or equivalent

Tools

TellerInsight

IBS Teller

VSoft

Synergy

Job description

City National Bank is seeking a Branch Enablement Coordinator to drive branch technology upgrades, regulatory compliance, and operational readiness for expansions and relocations. You will manage vendor relationships and coordinate cross-functional teams across T&I, premises, and branches to ensure seamless implementation and ongoing support.

Responsibilities include leading IBS Teller migrations, TCD replacements, and end-to-end testing, with weekend validation work as needed.