Branch Specialist Technical Support

Sherwin Williams; Mobile (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Technical Support Specialist for Store #2357 in Mobile, AL. You will assist wholesale customers by answering questions about products and recommending solutions to meet their needs.

You will resolve concerns promptly, maintain product knowledge and store visual standards, and strive to help the store reach its sales goals while delivering exceptional service.

This role involves direct customer contact and may include handling cash, requiring trust and professionalism.

Qualifications

• Provide technical product information and recommendations to customers.
• Resolve customer concerns promptly and ensure satisfaction.
• Maintain product knowledge and store visual standards.

Responsibilities

• Interact with customers to answer questions about Sherwin-Williams products.
• Recommend the right solutions to meet customer needs.
• Maintain high quality and visual standards in the store and assist in achieving sales goals.
• Provide excellent customer service and support wholesale customers.

Job description

This position is essential to the success of our retail stores. Technical Support Specialists work closely with wholesale customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Technical Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Technical Support Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #2357 located at: 5250 Kooiman Rd. Mobile, AL 36582.