Branch Services Leader — On-Site & Customer Experience

Mechanics Bank; Westlake Village (CA); On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) and Roth 401(k) with company

Paid holidays

Paid vacation

Education assistance (529, Tuition Reh

Job summary

Mechanics Bank in Westlake Village, CA is seeking a Branch Services Manager to lead day-to-day operations on-site. You will oversee cash handling, security, compliance, and customer-focused service while guiding a team to meet branch goals.

With 5+ years banking ops and 2+ years of management, you will hire, train, and coach staff, manage budgets, and drive branch performance. Notary preferred; competitive pay and benefits available.

Qualifications

• High School Diploma or GED required; experience may substitute for degree.
• Notary license preferred.
• Minimum 5 years of banking experience with operations focus.
• Minimum 2 years of management experience.
• Strong interpersonal skills and customer service mindset.
• Knowledge of banking policies, risk management and regulatory requirements.

Responsibilities

• Lead branch operations, cash handling, security, and compliance to ensure quality service.
• Hire, train, mentor, and coach staff; manage staffing schedules and budgets.
• Oversee teller line, cash controls, dual control, and daily performance metrics.
• Develop branch strategies to retain customers and meet branch goals.
• Resolve complex customer inquiries and maintain high satisfaction.

Skills

Team Leadership

Staff Development

Customer Service

Interpersonal Skills

Operations Management

Budgeting & Forecasting

Education

High School Diploma or GED

Notary license preferred

Job description

Mechanics Bank in Westlake Village, CA is seeking a Branch Services Manager to lead day-to-day operations on-site. You will oversee cash handling, security, compliance, and customer-focused service while guiding a team to meet branch goals.

With 5+ years banking ops and 2+ years of management, you will hire, train, and coach staff, manage budgets, and drive branch performance. Notary preferred; competitive pay and benefits available.