Branch Services Leader: Elevate Operations and Service

Mechanics Bank; Waimalu (HI); On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

401(k) and retirement plan

Paid holidays

Job summary

Mechanics Bank is seeking a Branch Services Manager to lead daily branch operations on-site. You will oversee cash handling, security, compliance, and the teller line while coaching staff to deliver high-level customer service and meet branch goals.

Successful candidates will have 5+ years in banking with operations emphasis and at least 2 years in a leadership role, plus strong interpersonal skills and staff development abilities.

Qualifications

• Minimum of 5 years of banking experience with an emphasis in operations.
• Minimum of 2 years of management experience.
• Notary license preferred is not applicable here; not stated in the ad.

Responsibilities

• Manage day-to-day operations of a Retail Branch.
• Oversee cash handling, security, and regulatory compliance.
• Lead and coach branch staff; conduct performance reviews and set goals.
• Drive customer retention and new business development.
• Ensure branch meets production and service goals and budget targets.
• Schedule staffing and manage FTE budget; oversee teller line and cash controls.
• Develop and execute branch strategic plans and operational improvements.

Skills

Branch management

Leadership

Cash handling

Compliance

Staff training

Education

High School Diploma or GED

Tools

Self-audit

Job description

Mechanics Bank is seeking a Branch Services Manager to lead daily branch operations on-site. You will oversee cash handling, security, compliance, and the teller line while coaching staff to deliver high-level customer service and meet branch goals.

Successful candidates will have 5+ years in banking with operations emphasis and at least 2 years in a leadership role, plus strong interpersonal skills and staff development abilities.