Branch Operations & Service Leader

Mechanics Bank; Aiea (HI); On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Vacation days

Job summary

Mechanics Bank is seeking a Branch Services Manager to lead daily branch operations on-site in Hawaii. You will manage a retail branch, drive customer retention, oversee cash handling, and ensure compliance with policies and procedures while coaching staff to deliver exceptional service.

The role emphasizes leadership, operational excellence, and strategic planning to meet branch goals. A solid banking background and strong people skills are essential for success in this position.

Qualifications

• 5+ years of banking experience with an emphasis in operations.
• Minimum 2 years of management experience.
• Excellent interpersonal skills; successful experience managing and leading people.
• Thorough knowledge of standard banking services and internal policies.
• Ability to motivate employees to provide excellent customer service and achieve results.

Responsibilities

• Lead and coach branch employees; conduct performance reviews and set goals.
• Oversee branch operations, compliance, security, and risk management.
• Schedule staff and manage teller operations and cash handling.
• Provide deposit, account servicing, and advisory support to customers.
• Ensure high-quality customer experience and resolve complex inquiries.

Skills

Interpersonal skills

Customer service

Leadership

Communication

Staff coaching

Education

High School Diploma or GED

Notary license preferred

Job description

Mechanics Bank is seeking a Branch Services Manager to lead daily branch operations on-site in Hawaii. You will manage a retail branch, drive customer retention, oversee cash handling, and ensure compliance with policies and procedures while coaching staff to deliver exceptional service.

The role emphasizes leadership, operational excellence, and strategic planning to meet branch goals. A solid banking background and strong people skills are essential for success in this position.