Branch Service Operations Leader

Morgan Stanley; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Morgan Stanley seeks an experienced Service Manager to guide service operations across branches. You will supervise Service Associates & Receptionists, approve transactions, and ensure efficiency while upholding risk and compliance standards.

In this role you will train teams, coordinate with Market Sales and Risk, and drive process improvements. Travel to branches is possible to ensure coverage and quality of service.

Qualifications

• Four-year college degree required or equivalent education.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Other licenses as required for the role or by management.

Responsibilities

• Oversee and manage service transaction approvals and processes (e.g., trade supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately.
• Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch.
• Lead select operational remediations within the team and ensure corrective action is taken before deadlines.
• Ensure appropriate coverage across all branches assigned which may include travel to assigned branches.
• Facilitate and manage resolution of client inquiries/requests.
• Oversee various administrative efforts in the branch.
• Ensure compliance with Firm policies and procedures by overseeing the execution of regular self audit testing and partnering with the Market Risk Officers on branch exams and corrective action plan implementation relating to the service organization.
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates.
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies.
• Administer other duties as delegated by the Market Business Service Officer.

Skills

Communication skills

Attention to detail

Prioritization

Issue identification

Leadership development

Organizational skills

Conflict resolution

Relationship management

Risk & Compliance

Strategic thinking

Education

Bachelor's degree

Financial licenses (Series 7/63/65/66)

Other licenses as required

Job description

Morgan Stanley seeks an experienced Service Manager to guide service operations across branches. You will supervise Service Associates & Receptionists, approve transactions, and ensure efficiency while upholding risk and compliance standards.

In this role you will train teams, coordinate with Market Sales and Risk, and drive process improvements. Travel to branches is possible to ensure coverage and quality of service.