Branch Service Leader - People, Process & Performance

711 MS Smith Barney, LLC; Long Beach (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Morgan Stanley is seeking a hands-on Business Service Officer to lead a team of Support Professionals within a branch, aligning service initiatives with Market priorities and risk/compliance standards. You will coach staff, manage onboarding, and partner with Sales to ensure flawless client experiences.

The role requires strong leadership, communication, and organizational skills, plus relevant securities licenses. A focus on diversity, inclusion, and cross-functional collaboration is essential.

Qualifications

• Bachelor’s degree or equivalent education is required.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Other licenses as required for the role or by management.

Responsibilities

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.
• Lead, mentor, and supervise a team of Support and Service Professionals.
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market.
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals.
• Partner with MBSO/MRBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution.
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls.
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs.
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch.
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements.
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion.

Skills

Communication

Attention to detail

Prioritization

Issue detection

Leadership

Supervisory experience

Organization

Conflict resolution

Relationship management

Strategic thinking

Education

Bachelor's degree or equivalent

Active securities licenses (SAFE)

Other licenses as required

Job description

Morgan Stanley is seeking a hands-on Business Service Officer to lead a team of Support Professionals within a branch, aligning service initiatives with Market priorities and risk/compliance standards. You will coach staff, manage onboarding, and partner with Sales to ensure flawless client experiences.

The role requires strong leadership, communication, and organizational skills, plus relevant securities licenses. A focus on diversity, inclusion, and cross-functional collaboration is essential.