Branch Service Operations Leader

711 MS Smith Barney, LLC; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Morgan Stanley seeks a Service Manager to shape the client experience by driving operational efficiency across branches. You will supervise Service Associates & Receptionists, manage approvals, money movement, and document handling while ensuring compliance with Firm policies.

You will lead a team, coach for performance, collaborate with Market Sales and Risk, and participate in national calls to implement platform changes and process improvements. Travel to branches may be required.

Qualifications

• Four-year college degree required or equivalent education.
• Active Series 7 (GS), Series 9 and Series 10 (SU), Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Other licenses as required for the role or by management.

Responsibilities

• Oversee and manage service transaction approvals and processes (e.g., trade supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately
• Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch
• Lead select operational remediations within the team and ensure corrective action is taken before deadlines
• Ensure appropriate coverage across all branches assigned which may include travel to assigned branches (e.g., both within operations areas as well as offices with reception areas)
• Facilitate and manage resolution of client inquiries/requests
• Oversee various administrative efforts in the branch
• Ensure compliance with Firm policies and procedures by overseeing the execution of regular self audit testing and partnering with the Market Risk Officers on branch exams and corrective action plan implementation relating to the service organization
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Administer other duties as delegated by the Market Business Service Officer

Skills

Communication

Attention to detail

Leadership

Relationship management

Decision making

Education

Four-year degree

Licenses: Series 7/9/10/66/63/65

Job description

Morgan Stanley seeks a Service Manager to shape the client experience by driving operational efficiency across branches. You will supervise Service Associates & Receptionists, manage approvals, money movement, and document handling while ensuring compliance with Firm policies.

You will lead a team, coach for performance, collaborate with Market Sales and Risk, and participate in national calls to implement platform changes and process improvements. Travel to branches may be required.