Branch Service Manager

Rihm Family Companies; Winona (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Very competitive pay

PTO + Holidays

Health Savings Account (HSA) with Emlo

Flexible Spending Account (FSA)

401(k) Savings Plan+ Employer Match

Employer Paid Basic Term Life and AD&D

Employer Paid Long Term Disability

Short Term Disability Available with E

Supplemental Insurance Available

Company Paid Training Employee Assist.

Company Discounts

Red Wing Shoe Safety Footwear Program

Annual Tool Reimbursement Program

Job summary

Rihm Family Companies seeks a Branch Service Manager to lead the branch service department, drive budget goals, and supervise a team of technicians and service staff. The role emphasizes safety, efficiency, and customer satisfaction in daily operations.

The ideal candidate has extensive experience in heavy-duty truck or automotive service and at least five years in a supervisory capacity, with strong interpersonal skills and a focus on process improvement.

Qualifications

• 10+ years' experience in a heavy-duty truck or automotive service department.
• 5+ years of successful supervisory experience.

Responsibilities

• Lead and mentor a team of technicians, service advisors, and support staff.
• Develop monthly and annual department budget goals in collaboration with leadership.
• Ensure safe, compliant operations and accurate service estimates for customers.
• Review service orders and ensure timely invoicing and warranty processing.
• Foster strong relationships with customers and vendor partners.

Skills

MS Office

Analytical thinking

Dependable

Motivated

Education

Associate's degree in business or management

Tools

MS Office

Job description

Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as a Branch Service Manager with an established organization, you could be the right fit for Rihm Family Companies.

Benefits We Offer

• VERY COMPETITIVE PAY!
• Generous Personal Time Off Plan (PTO)+ Holidays
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan+ Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training Employee Assistance Program
• Company Discounts
• Red Wing Shoe Safety Footwear Program
• Annual Tool Reimbursement Program

Position Summary

Manages and supervises daily operation of the Branch Service Department activities and employees. Strives to achieve monthly and annual Branch budget goals. Sets technician expectations to achieve growth in individual skill sets, achieve optimum work product efficiency, and to determine if individual employees are desired for retention or redeployment outside Rihm Kenworth.

Essential Job Functions/Responsibilities: Company and Operations:

• Lead, coach, and mentor a team of union and non-union employees, fostering a collaborative and respectful workplace.
• In conjunction with Controller, Branch Manager and Director of Service, develops monthly and annual department budget goals
• Contributes to achievement of department goals and objectives
• Always stays abreast of activities/work in the shop
• Provides service estimates to customers in conjunction with Service Advisors
• Reviews and assists in closing ROs for invoicing or the Warranty Dept within 2 days of last touch by a technician
• Understands and ensures compliance with warranty and policy
• Interacts with factory and vendor representatives
• Establishes and maintains good working relationships with customers
• Directly interacts with customers, direct reports and fellow employees to achieve best customer outcomes
• Reviews service complaints/issues and effectively takes appropriate action
• Maintains required and needed tool inventory
• Maintains a safe and compliant working environment
• Maintains a professional appearance
• Attends management meetings when requested
• Other duties as assigned to meet business requirements
• Supervises day-to-day activities of branch Service employees: technicians, service advisors, lot porters
• Directly oversees and works with the Service Advisors to achieve best customer outcomes
• Participates in the decision-making process regarding employment actions such as hiring, promotions, transfers, disciplinary actions, terminations, etc.
• Trains, motivates, mentors, monitors and reviews employee performance
• Coaches and takes corrective and disciplinary action, especially regarding safety matters, accidents and near misses
• Strives for teamwork and positive employee relations within department and with other departments
• Oversees implementation and maintenance of employee training schedule
• Monitors/manages technician time records and approves them for payroll
• Holds regular employee meetings to foster open two-way communication and meet employee training and development needs

Qualifications:

• 10+ years' experience in a heavy-duty truck or automotive service department
• 5+ years of successful supervisory experience

Preferred Qualifications:

• Associate's degree in business or management
• At least 2 years of experience managing unionized staff.

Key Attributes/Skills/Characteristics:

• Proficiency with computers and basic business software applications (MS Office)
• Advanced analytical and problem-solving abilities
• Dependable, organized and committed
• Resourceful and motivated

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus
• The employee is regularly required to use arms, hands and fingers to type, grasp and reach.
• The employee is frequently required to stand, walk, sit, talk and hear.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.