Branch Service Leader: Customer Growth & Ops

First Citizens Investor Services; Kershaw (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank in South Carolina seeks a Service Manager to lead a branch, overseeing staff and daily operations while driving sales and outstanding customer service. You will manage deposits, lending activities and referrals to specialty partners, ensuring a smooth, compliant branch environment.

The role emphasizes coaching, performance management and collaboration with bank partners to deliver value to customers and the community.

Qualifications

• Bachelor's degree and 2 years' experience OR high school diploma and 6 years in financial services, sales or bank operations.

Responsibilities

• Lead branch team performance, provide coaching, and ensure operational soundness.
• Achieve sales, production and relationship goals while serving customers.
• Foster partnerships and identify referral opportunities with community and bank partners.
• Ensure compliance with regulations, policies and risk management across banking activities.
• Drive effective customer service, communication and process improvements.

Skills

Sales process

Financial guidance

Financial literacy

Retail banking

Operations management

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Job description

First Citizens Bank in South Carolina seeks a Service Manager to lead a branch, overseeing staff and daily operations while driving sales and outstanding customer service. You will manage deposits, lending activities and referrals to specialty partners, ensuring a smooth, compliant branch environment.

The role emphasizes coaching, performance management and collaboration with bank partners to deliver value to customers and the community.