Branch Security & Customer Experience Lead

Brobston Group LLC; King of Prussia (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brobston Group LLC in King of Prussia, PA, is seeking a Branch Security Officer to maintain a secure environment for customers and staff while serving as a brand ambassador. This role blends security duties with back-of-house operations and supports store sales and service activities.

The ideal candidate will have a high school diploma, basic computer skills, and availability to work retail hours including nights, weekends, and holidays. Prior security or retail experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills and familiarity with store operations.
• Ability to work retail hours including nights, weekends and holidays.
• Authorization to work in the United States.
• Experience in retail or security environment preferred.

Responsibilities

• Maintain a secure environment for clients and employees at all times.
• Serve as first point of contact and brand ambassador for clients.
• Support store sales by deepening client relationships and driving loyalty.
• Carry out opening and closing procedures and other store operations tasks.
• Deter theft and report missing assets in partnership with management.
• Respond to emergency situations and follow incident procedures.
• Perform daily inspections, alarm tests, key access checks and equipment checks.
• Assist with facilities repairs and communicate issues to the store team.

Skills

Customer service

Brand ambassador

Basic computer skills

Education

High school diploma

Tools

Security system operations

Job description

Brobston Group LLC in King of Prussia, PA, is seeking a Branch Security Officer to maintain a secure environment for customers and staff while serving as a brand ambassador. This role blends security duties with back-of-house operations and supports store sales and service activities.

The ideal candidate will have a high school diploma, basic computer skills, and availability to work retail hours including nights, weekends, and holidays. Prior security or retail experience is preferred.