Branch Sales & Service Specialist: Elevate Customer Experience

First Citizens Bank; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Fayetteville, NC is seeking a Sales and Service Representative to process transactions and handle customer service needs in-branch. You will educate customers about bank capabilities and refer sales opportunities to partners, while maintaining strong relationships with customers and teammates.

Ideal candidates have a high school diploma or GED and at least 6 months of customer service experience, with a valid driver's license for occasional driving between offices and

Qualifications

• High School Diploma or GED with 6 months of customer service experience.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Comply with regulations, bank policies, procedures and delegated authorities to manage risk related to personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties to ensure operational efficiency.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma or GED

Job description

First Citizens Bank in Fayetteville, NC is seeking a Sales and Service Representative to process transactions and handle customer service needs in-branch. You will educate customers about bank capabilities and refer sales opportunities to partners, while maintaining strong relationships with customers and teammates.

Ideal candidates have a high school diploma or GED and at least 6 months of customer service experience, with a valid driver's license for occasional driving between offices and