Branch Sales & Service Pro - Elevate Customer Experience

First Citizens Bank; Conway (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Sales and Service Representative to process transactions and assist customers in the branch. You will identify sales opportunities, educate customers on bank services, and collaborate with team members to meet goals.

The successful candidate will have strong communication, customer service and adaptability skills, plus basic financial literacy. A high school diploma or GED is required, with experience in customer service or sales preferred.

Qualifications

• High School Diploma or GED with 6 months of customer service experience required.
• Sales experience is preferred and helpful for referrals.

Responsibilities

• Foster partnerships that deliver value for customers and colleagues; initiate conversations to uncover sales or referral opportunities and act on customer needs.
• Comply with regulations and bank policies; manage risks and ensure accurate, efficient branch operations and training deadlines.

Skills

Financial literacy

Retail banking

Customer service

Branch operations

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to process transactions and assist customers in the branch. You will identify sales opportunities, educate customers on bank services, and collaborate with team members to meet goals.

The successful candidate will have strong communication, customer service and adaptability skills, plus basic financial literacy. A high school diploma or GED is required, with experience in customer service or sales preferred.