Branch Sales & Service Specialist

First Citizens Bank; Irmo (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Irmo, SC is seeking a Sales and Service Representative to process branch transactions and handle customer service requests. You will educate customers about bank capabilities and refer sales opportunities to bank partners.

The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, flexibility, and agility. A High School Diploma or GED with at least 6 months of customer service experience is required; sales experience is

Qualifications

• High School Diploma or GED with at least 6 months of customer service experience.
• Sales experience preferred.
• Knowledge of retail banking products and services.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency.

Skills

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank in Irmo, SC is seeking a Sales and Service Representative to process branch transactions and handle customer service requests. You will educate customers about bank capabilities and refer sales opportunities to bank partners.

The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, flexibility, and agility. A High School Diploma or GED with at least 6 months of customer service experience is required; sales experience is