Branch Sales & Service Specialist

First Citizens Bank; Country Club Forest (SC); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

First Citizens Bank is seeking a Sales and Service Representative for our local branch. You will process transactions, handle customer service requests, and help grow awareness of bank capabilities with customers.

You will identify sales opportunities, refer them to the appropriate bank partner, and build strong relationships with customers and team members. A high school diploma and customer service experience are preferred.

Qualifications

• Ability to communicate effectively with customers and colleagues.
• Professional demeanor with empathy in customer interactions.
• Willingness to learn and adapt to new information and technology.
• Ability to work well in a team and build relationships.
• Flexibility to manage multiple tasks and shift priorities.
• Ability to process information quickly and resolve issues.

Responsabilités

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.

Connaissances

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Financial literacy

Retail banking products

Formation

High School Diploma or GED

Description du poste

First Citizens Bank is seeking a Sales and Service Representative for our local branch. You will process transactions, handle customer service requests, and help grow awareness of bank capabilities with customers.

You will identify sales opportunities, refer them to the appropriate bank partner, and build strong relationships with customers and team members. A high school diploma and customer service experience are preferred.