Branch Sales & Service Specialist

First Citizens Bank; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is hiring a Sales and Service Representative in Columbia, SC. The role focuses on processing transactions, delivering strong customer service, and proactively identifying sales opportunities for referral to bank partners.

The successful candidate will uphold branch standards, balance customer education with efficient service, and collaborate across teams to support banking goals.

Qualifications

• Customer service and sales awareness in daily branch interactions.
• Ability to follow regulations, risk controls and bank policies.
• Proactive in coaching, learning and applying bank initiatives.

Responsibilities

• Initiate conversations to uncover sales or referral opportunities.
• Process transactions accurately and address customer needs efficiently.
• Maintain operational efficiency and adhere to regulatory requirements.
• Support branch team with customer education on bank tools and services.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is hiring a Sales and Service Representative in Columbia, SC. The role focuses on processing transactions, delivering strong customer service, and proactively identifying sales opportunities for referral to bank partners.

The successful candidate will uphold branch standards, balance customer education with efficient service, and collaborate across teams to support banking goals.