Branch Sales & Service Leader (Day Shift)

AAA Northeast; Acton (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Free AAA membership

Paid time off

Tuition reimbursement

Job summary

AAA Northeast in Acton, MA is seeking a Lead Sales and Service Representative – Branch to join our branch team. The role emphasizes sales leadership, real-time support for Member Service Counselors, and delivering Five Diamond Service while upholding the AAA brand.

Responsibilities include guiding service delivery, handling escalated issues, cross-selling products, promoting branch promotions, and ensuring timely, accurate information to members.

Qualifications

• 4+ years Customer Service with a focus in Sales.
• High School Diploma or GED required.
• Associate's Degree preferred.

Responsibilities

• Acts as service leader within the branch and supports Member Service Counselors.
• Manages escalated member issues with professionalism and sound judgment.
• Develops knowledge of AAA Northeast products and cross-selling techniques.
• Stays current on branch promotions and initiatives to improve service delivery.

Skills

Customer Service

Sales focus

Leadership

Education

High School Diploma or GED

Associate's Degree preferred

Job description

AAA Northeast in Acton, MA is seeking a Lead Sales and Service Representative – Branch to join our branch team. The role emphasizes sales leadership, real-time support for Member Service Counselors, and delivering Five Diamond Service while upholding the AAA brand.

Responsibilities include guiding service delivery, handling escalated issues, cross-selling products, promoting branch promotions, and ensuring timely, accurate information to members.