Branch Sales & Service Leader for Growth & Impact

Aaa-Northeast; Fairhaven (MA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health plans

401(k) match

AAA membership

Paid vacation

Job summary

AAA Northeast in Massachusetts seeks a Lead Sales and Service Representative – Branch to serve members with Five Diamond Service and lead branch operations. You will promote club products, handle member inquiries, and guide the team to deliver exceptional service.

The role emphasizes customer service, cross-selling, and daily branch responsibilities, with a daytime schedule and a comprehensive benefits package including health plans, 401(k) matching, free AAA membership, and PTO/sick/holiday pay.

Qualifications

• Customer service with a focus in sales is required.
• High School Diploma or GED required; Associate's degree preferred as a plus.
• Must pass state/federal background checks and meet regulatory requirements to perform registry & TSA services.
• May travel to nearby locations to assist with branch coverage.

Responsibilities

• Acts as a leader in the branch, assisting counselors and resolving complex member service issues.
• Delivers accurate information on club products/services and maintains service standards in-person and over the phone.
• Provide registry and TSA services where applicable, including handling confidential documents and data entry.
• Adheres to security and cash handling procedures and supports branch opening/closing.
• Supports daily operations, reports, inventories, and branch maintenance.

Skills

Customer Service

Sales

Education

High School Diploma/GED

Associate's Degree preferred

Job description

AAA Northeast in Massachusetts seeks a Lead Sales and Service Representative – Branch to serve members with Five Diamond Service and lead branch operations. You will promote club products, handle member inquiries, and guide the team to deliver exceptional service.

The role emphasizes customer service, cross-selling, and daily branch responsibilities, with a daytime schedule and a comprehensive benefits package including health plans, 401(k) matching, free AAA membership, and PTO/sick/holiday pay.