Branch Sales & Service Leader (Assistant Manager)

Woodforest National Bank; Oregon (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Woodforest National Bank in Ohio seeks an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You will lead with an ownership mindset, coach teammates, and help execute retail sales and marketing strategies.

This hands-on role balances customer engagement, frontline coaching, community involvement, and compliance, modeling Woodforest’s Core Values of Ownership, Service, Community and Integrity every day.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience.
• Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrated leadership capability; prior supervisory or coaching experience preferred.
• Strong interpersonal, communication, and marketing-oriented sales skills.
• Comfort working in a performance-driven retail banking environment.
• Ability to work flexible or extended hours based on business needs.

Responsibilities

• Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
• Drive individual and team contribution to branch sales goals through proactive customer engagements, referrals, and marketing efforts.
• Coach and support team members to uncover customer needs and confidently recommend retail banking products and services that add value.
• Ensure customers receive consistent, high-quality service across teller, platform, and digital interactions.
• Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
• Uphold the highest ethical standards in all customer, employee, and partner interactions.

Skills

Sales experience

Customer service

Leadership

Communication

Marketing skills

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Woodforest National Bank in Ohio seeks an Assistant Branch Manager to support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You will lead with an ownership mindset, coach teammates, and help execute retail sales and marketing strategies.

This hands-on role balances customer engagement, frontline coaching, community involvement, and compliance, modeling Woodforest’s Core Values of Ownership, Service, Community and Integrity every day.