Branch Sales & Service Leader

Northwest Community Bank; Washington; On-site; USD 70,000 - 90,000; Full time

Job summary

Northwest Community Bank is seeking an Assistant Branch Manager to lead a branch team, deliver exceptional customer service, and drive sales across bank products and services. The role involves coaching colleagues, meeting sales targets, and overseeing daily branch operations to ensure regulatory compliance and high service standards.

Ideal candidates will demonstrate strong leadership, cross-selling ability, and a commitment to customer satisfaction while maintaining accurate records and

Qualifications

• Proven track record in customer service excellence.
• Ability to identify sales opportunities and cross-sell bank products.
• Experience leading a banking team and coaching staff.
• Familiarity with regulatory guidelines and compliance practices.
• Strong communication and relationship-building skills.

Responsibilities

• Generate business and deepen customer relationships.
• Provide coaching and guidance to the team.
• Support attainment of branch sales goals.
• Participate in sales meetings and branch events.
• Maintain accurate records of sales and referrals.
• Cross-sell products and services to customers.
• Originate and close loans and manage mortgage referrals.
• Deliver exceptional customer service and resolve issues promptly.

Skills

Customer service

Sales skills

Team leadership

Coaching

Banking products

Regulatory compliance

Job description

Northwest Community Bank is seeking an Assistant Branch Manager to lead a branch team, deliver exceptional customer service, and drive sales across bank products and services. The role involves coaching colleagues, meeting sales targets, and overseeing daily branch operations to ensure regulatory compliance and high service standards.

Ideal candidates will demonstrate strong leadership, cross-selling ability, and a commitment to customer satisfaction while maintaining accurate records and