Branch Sales & Service Leader

F.N.B. Corporation; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

F.N.B. Corporation is hiring an Assistant Branch Manager in Charlotte, NC to lead branch sales, manage staff, and ensure excellent customer service. You will drive referrals, leverage banking products, and coordinate daily operations while adhering to company policies and risk controls.

The role requires 2 years of related experience, strong communication and organizational skills, and proficiency with MS Office. A High School diploma or GED is required.

Qualifications

• High School diploma or GED required.
• 2 years of related experience required.
• Excellent customer service and communication skills essential.
• Strong organizational, analytical, and interpersonal abilities.
• Detail-oriented with good PC/software knowledge.
• Experience with banking policies and consumer products/services.

Responsibilities

• Promote the sales process through referral management and outbound calling.
• Recommend bank products and cross-sell to meet customer needs.
• Input and maintain referrals, customers, and applicants in branch systems.
• Supervise daily sales activity and coach staff.
• Coordinate operational duties, open/close office, manage vault cash, and ensure policy adherence.
• Perform routine teller transactions as needed.
• Support risk management and regulatory compliance.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales and service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation is hiring an Assistant Branch Manager in Charlotte, NC to lead branch sales, manage staff, and ensure excellent customer service. You will drive referrals, leverage banking products, and coordinate daily operations while adhering to company policies and risk controls.

The role requires 2 years of related experience, strong communication and organizational skills, and proficiency with MS Office. A High School diploma or GED is required.