Branch Sales & Service Leader

Northern Bank; Acton (MA); On-site; USD 74,000 - 100,000; Full time

Job summary

Northern Bank is seeking a Sales & Service Manager (AVP) in Acton, MA to lead branch operations, drive revenue, and deliver white-glove client service. The role balances on-floor service with proactive relationship management and team leadership to expand the branch's book of business.

Ideal candidates have 3–5+ years in sales/service management within banking, with a proven track record of meeting goals and coaching teams.

Qualifications

• 3–5+ years of progressive experience in a sales and/or service management role, preferably in a branch, retail, or financial services environment.
• Demonstrated track record of meeting or exceeding sales goals and driving client satisfaction.
• Proven ability to lead, motivate, and develop a team in a fast-paced, client-facing environment.
• Strong communication and interpersonal skills with the ability to build rapport at all levels.
• Strong knowledge of bank compliance, KYC, BSA

Responsibilities

• Oversee all day-to-day branch operations, ensuring processes, compliance standards, and service protocols are consistently executed.
• Serve as the primary point of accountability for branch performance metrics including revenue, service quality, and operational efficiency.
• Recruit, onboard, coach, and develop branch staff; conduct regular performance reviews and establish individual development plans.
• Maintain a branch environment that reflects professionalism, organization, and brand standards at all times.
• Manage scheduling, staffing levels, and resource allocation to meet business demands.
• Champion an elevated, client-first service culture in every branch interaction — in person, phone, and digital.
• Personally handle escalated client concerns with urgency, empathy, and resolution-focused professionalism.
• Identify and capitalize on sales opportunities presented by walk-in clients, inbound calls, and transactional interactions.

Skills

Sales leadership

Client relationships

Team leadership

Bank compliance

Job description

Northern Bank is seeking a Sales & Service Manager (AVP) in Acton, MA to lead branch operations, drive revenue, and deliver white-glove client service. The role balances on-floor service with proactive relationship management and team leadership to expand the branch's book of business.

Ideal candidates have 3–5+ years in sales/service management within banking, with a proven track record of meeting goals and coaching teams.