Branch Sales & Service Lead

Northern Bank; Chelmsford (MA); Vor Ort; USD 34.000 - 45.000; Vollzeit

Zusammenfassung

Northern Bank in Chelmsford, MA is seeking a Sales & Service Associate II to maintain branch operational integrity and regulatory compliance while delivering superior customer service and achieving sales goals.

You will lead the teller line, coach colleagues, process transactions, open basic accounts, and support daily cash management, ATM balancing, and audits. If you have strong communication and banking experience, apply to join our community-focused bank.

Qualifikationen

• Excellent communication skills
• Excellent sales and customer service skills
• Strong operational and organizational skills
• Demonstrated ability to train, coach, and counsel employees
• Strong computer skills, including Word, Excel, TellerInsight, IBS Insight for Deposit Origination
• 3+ years banking experience preferred
• High School Diploma or Associates Degree preferred

Aufgaben

• Oversee daily teller line operations with focus on service.
• Use sales techniques and coach coworkers to meet customer needs with bank products.
• Perform teller duties and assist platform as needed.
• Open basic new accounts efficiently and accurately.
• Assist customers with routine account maintenance and servicing.
• Process monetary transactions including cashing checks and deposits.
• Manage branch cash and ensure cash limits are met; order and ship cash.
• Under dual control, manage vault cash and daily activity.
• Balance ATM daily and ensure it is stocked and operational.
• Audit negotiable instruments, cash drawers and logs.
• Coordinate with Assistant Branch Manager to address processing errors.
• Quality review CTRs and Currency Exchange logs.
• Follow bank policies, procedures, and regulatory requirements.
• Willingness to work at other branch locations.
• Other duties as required.

Kenntnisse

Customer service

Sales skills

Operational skills

Training/coaching

Computer skills

Ausbildung

High School Diploma

Associates Degree preferred

Tools

Word

Excel

TellerInsight

IBS Insight

Jobbeschreibung

Northern Bank in Chelmsford, MA is seeking a Sales & Service Associate II to maintain branch operational integrity and regulatory compliance while delivering superior customer service and achieving sales goals.

You will lead the teller line, coach colleagues, process transactions, open basic accounts, and support daily cash management, ATM balancing, and audits. If you have strong communication and banking experience, apply to join our community-focused bank.