Sales & Service Associate II - Billerica

Northern Bank; Billerica (MA); In loco; USD 34.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

None

Descrizione del lavoro

Northern Bank is hiring a Sales & Service Associate II in Massachusetts. You will be the face of the branch, owning client relationships from initial contact to resolution, identifying sales opportunities, and delivering white-glove service across in-person, phone, and written channels.

The role emphasizes proactive outreach, relationship building, and problem solving, with opportunities to support branch leadership and manage daily operations.

Competenze

• High School diploma; Associates degree preferred.
• 1–3 years of experience in a client-facing sales or service role.
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy.

Mansioni

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution.
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service.
• Manage client interactions across all channels: in-person, phone, and written communication.
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound.
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs.
• Present solutions with confidence and follow through to close — no handoffs, no dropped ball.
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines.

Conoscenze

Client-facing

Sales

Service

Formazione

High School diploma

Associates degree preferred

Descrizione del lavoro

SUMMARY/OBJECTIVE

The Sales & Service Associate II is the face of the branch — the one person a client can count on from start to finish. This role is built for someone who takes full ownership of the client relationship, exercises sound judgment in the moment, and knows how to get things done even when the path isn't perfectly defined. We're looking for a self-starter who is as comfortable identifying a sales opportunity as they are resolving a service issue, and who genuinely thrives on being the person clients call by name.

ESSENTIALFUNCTIONS

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service
• Manage client interactions across all channels: in-person, phone, and writtencommunication
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs
• Present solutions with confidence and follow through to close — no handoffs, no dropped ball
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines

JOBQUALIFICATIONS

• High School diploma; Associates degreepreferred
• 1–3 years of experience in a client-facing sales or service role
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy

The hourly rate range for this position is $25-33 per hour.

About Northern Bank & Trust Company

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn company/northern-bank-ma/.