Client-Centric Sales & Service Pro II

Northern Bank; Billerica (MA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

None

Job summary

Northern Bank is hiring a Sales & Service Associate II in Massachusetts. You will be the face of the branch, owning client relationships from initial contact to resolution, identifying sales opportunities, and delivering white-glove service across in-person, phone, and written channels.

The role emphasizes proactive outreach, relationship building, and problem solving, with opportunities to support branch leadership and manage daily operations.

Qualifications

• High School diploma; Associates degree preferred.
• 1–3 years of experience in a client-facing sales or service role.
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy.

Responsibilities

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution.
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service.
• Manage client interactions across all channels: in-person, phone, and written communication.
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound.
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs.
• Present solutions with confidence and follow through to close — no handoffs, no dropped ball.
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines.

Skills

Client-facing

Sales

Service

Education

High School diploma

Associates degree preferred

Job description

Northern Bank is hiring a Sales & Service Associate II in Massachusetts. You will be the face of the branch, owning client relationships from initial contact to resolution, identifying sales opportunities, and delivering white-glove service across in-person, phone, and written channels.

The role emphasizes proactive outreach, relationship building, and problem solving, with opportunities to support branch leadership and manage daily operations.