Sales & Service Associate II - Westford

Northern Bank; Westford (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Northern Bank is seeking a Sales & Service Associate II to be the face of the Westford, MA branch. You will own the client relationship from first hello to full resolution, exercising sound judgment and taking initiative to get tasks done.

You will manage client needs across in-person, phone, and written channels; identify and pursue sales opportunities; conduct outbound calls to nurture relationships and uncover unmet needs; and support branch leadership with daily operations.

Qualifications

• Client-facing sales or service experience.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve as primary contact for clients from greeting to resolution.
• Build long-term relationships through follow-through and genuine care.
• Handle client interactions across in-person, phone, and written channels.
• Identify and pursue sales opportunities in every interaction.
• Conduct outbound calls to existing and prospective clients.
• Present solutions and close with accountability.
• Support branch leadership with daily operations.
• Navigate ambiguous situations with good judgment.

Skills

Client-facing sales/service

Education

High School diploma

Associates degree

Job description

SUMMARY/OBJECTIVE

The Sales & Service Associate II is the face of the branch — the one person a client can count on from start to finish. This role is built for someone who takes full ownership of the client relationship, exercises sound judgment in the moment, and knows how to get things done even when the path isn't perfectly defined. We're looking for a self-starter who is as comfortable identifying a sales opportunity as they are resolving a service issue, and who genuinely thrives on being the person clients call by name.

ESSENTIALFUNCTIONS

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service
• Manage client interactions across all channels: in-person, phone, and writtencommunication
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs
• Present solutions with confidence and follow through to close — no handoffs, no dropped ball
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines

JOBQUALIFICATIONS

• High School diploma; Associates degreepreferred
• 1–3 years of experience in a client-facing sales or service role
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy

The hourly rate range for this position is $25-33 per hour.

About Northern Bank & Trust Company

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn company/northern-bank-ma/.