Branch Sales & Service Associate

First Citizens; Kershaw (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

First Citizens Bank in Kershaw, SC is seeking a part-time Sales and Service Representative to handle transactions and customer requests in the branch, while educating customers about bank capabilities and referring sales opportunities to partners.

You will build relationships, adapt to busy conditions and support the branch team with professional service, accuracy, and regulatory compliance.

Qualifications

• High School Diploma or GED
• 6 months customer service experience

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
• Position Specific Skills:
• Financial literacy
• Knowledge of retail banking products and services
• Transaction Processing
• Customer Service Skills
• Detail Oriented
• Communication (Written and Verbal)
• Bank Branch Operations

Skills

Financial literacy

Retail banking products

Transaction processing

Customer service

Detail oriented

Written & verbal communication

Bank branch operations

Education

High School Diploma or GED

Job description

First Citizens Bank in Kershaw, SC is seeking a part-time Sales and Service Representative to handle transactions and customer requests in the branch, while educating customers about bank capabilities and referring sales opportunities to partners.

You will build relationships, adapt to busy conditions and support the branch team with professional service, accuracy, and regulatory compliance.