Branch Sales & Service Associate - Customer-Focused

First Citizens Bank; Clayton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to handle transactions and customer service requests in the branch. You will help customers understand bank capabilities, tools, and resources while supporting the sales efforts by referring opportunities to the appropriate bank partner.

The ideal candidate demonstrates strong communication, empathy, adaptability, teamwork, and the ability to manage multiple priorities as you assist customers and colleagues across the branch

Qualifications

• Strong customer service and communication skills.
• Knowledge of retail banking products and services.
• Ability to assess customer needs and offer appropriate solutions.

Responsibilities

• Process transactions and customer service requests in the branch.
• Identify and refer sales opportunities to bank partners.
• Maintain compliance with bank policies and procedures.

Skills

Financial literacy

Retail banking products

Customer service skills

Communication (Written and Verbal)

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to handle transactions and customer service requests in the branch. You will help customers understand bank capabilities, tools, and resources while supporting the sales efforts by referring opportunities to the appropriate bank partner.

The ideal candidate demonstrates strong communication, empathy, adaptability, teamwork, and the ability to manage multiple priorities as you assist customers and colleagues across the branch