Branch Sales & Operations Leader

Eastern Bank; Peabody (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Eastern Bank is seeking an Assistant Branch Manager for the Peabody area to help lead daily branch operations and drive sales performance. You will partner with the Branch Manager to deliver exceptional customer service and grow the platform team’s capability.

The role requires 2–4 years of retail banking experience with 1–2 years of supervisory responsibility, plus strong relationship-building and communication skills.

Qualifications

• 2-4 years retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
• Must have a history of solid sales and service success.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization.
• Must be able to quickly gain an understanding of all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division’s management team.
• High school diploma or equivalent.

Responsibilities

• Under the general direction of the branch manager, assists with the daily management of a banking office.
• Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals.
• Through tested techniques, engage in sales and service coaching sessions with sales staff.
• Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches staff to success.
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.
• Responsible for branch's adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines.
• Acts as the manager on duty when the Branch Manager is away from the office.
• In the absence of the Branch Manager, may apply policy for routine aspects of management.
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

Skills

Sales & customer service

Leadership

Communication

Relationship building

Banking knowledge

Education

High school diploma or equivalent

Job description

Eastern Bank is seeking an Assistant Branch Manager for the Peabody area to help lead daily branch operations and drive sales performance. You will partner with the Branch Manager to deliver exceptional customer service and grow the platform team’s capability.

The role requires 2–4 years of retail banking experience with 1–2 years of supervisory responsibility, plus strong relationship-building and communication skills.