Branch Sales & Customer Experience Specialist

W.W. Grainger, Inc.; Portland (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Grainger, a leading broad line distributor, is hiring a Branch Sales Associate in Portland, OR. You will engage walk-in customers, select products, enter orders, and safely load vehicles while balancing warehouse duties.

You will maximize sales opportunities, adapt to various communication styles, and perform inventory and showroom tasks. This role reports to the Branch Manager and requires flexibility within branch hours.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to drive sales and build customer loyalty.
• Willingness to learn and adapt to store systems and processes.

Responsibilities

• Manage the entire customer experience, including product selection, order entry, and loading the customer vehicle.
• Look for opportunities to maximize sales and encourage customer loyalty.
• Adapt communication style for email, phone, and in-person interactions.
• Pick, prepare, and stage will call orders and shipping products.
• Prepare backorders and shelve received stock.
• Assist with merchandising and showroom replenishment.
• Perform inventory counts.
• Learn and use multiple computer systems for customer-facing and warehouse tasks.
• Maintain branch appearance and cleanliness according to Grainger standards.
• Follow safety guidelines and wear PPE as required.

Skills

Customer service

Sales

Communication

Job description

Grainger, a leading broad line distributor, is hiring a Branch Sales Associate in Portland, OR. You will engage walk-in customers, select products, enter orders, and safely load vehicles while balancing warehouse duties.

You will maximize sales opportunities, adapt to various communication styles, and perform inventory and showroom tasks. This role reports to the Branch Manager and requires flexibility within branch hours.