Branch Sales Associate: Customer Solutions & Warehouse Tasks

W. W. Grainger; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 25,000 - 29,000; Part time

Benefits offered by this job

Health insurance

PTO

401(k)

Employee discounts

Tuition assistance

Job summary

W. W. Grainger, Inc. is seeking a Branch Sales Associate to join our Pittsburgh location. This part-time role focuses on delivering excellent customer service, maximizing sales opportunities, and ensuring accurate order entry and safe product handling.

You will also assist with warehouse tasks, manage backorders, and support merchandising while adapting communication to customers in person, by phone, or via email, under store management supervision.

Qualifications

• Customer-facing experience and ability to manage sales opportunities.
• Ability to adapt communication style across in-person, phone, and email.
• Willingness to learn and work in both customer service and warehouse tasks.

Responsibilities

• Manage the entire customer experience, including product selection, order entry, picking, and loading the customer's vehicle.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differing audiences in email, phone, or in person.
• Pick, prepare, and stage will-call orders/shipping products.
• Prepare customer backorders and put away other stock received.
• Assist with merchandising and showroom replenishment.
• Perform inventory counts.
• Learn and navigate computer systems for customer-facing and warehouse activities.
• Perform housekeeping to meet Grainger standards and wear PPE as required.

Skills

Customer service

Sales

Tools

Computer systems

Powered industrial equipment

Job description

W. W. Grainger, Inc. is seeking a Branch Sales Associate to join our Pittsburgh location. This part-time role focuses on delivering excellent customer service, maximizing sales opportunities, and ensuring accurate order entry and safe product handling.

You will also assist with warehouse tasks, manage backorders, and support merchandising while adapting communication to customers in person, by phone, or via email, under store management supervision.