Branch Relationship Leader: Customer Experience & Growth

Saco-; Old Orchard Beach (ME); On-site; USD 55,000 - 85,000; Full time

Job summary

Saco- is seeking a Branch Manager to lead daily branch operations in Maine. You will deliver friendly, professional service, explain deposit products, and open/close accounts. The role requires coordinating staff, coaching tellers, and ensuring compliance with bank policies.

The position emphasizes relationship-building with customers and driving referrals to business partners while maintaining high service standards and teamwork across the branch.

Qualifications

• High school graduate or equivalent; college or banking training helpful.
• Previous banking or financial services experience preferred.
• Excellent customer service and communication skills.
• Strong detail orientation and ability to work under pressure.

Responsibilities

• Provide courteous service and referrals to banking partners.
• Explain deposit products and services to customers.
• Open/close accounts and handle customer inquiries and issues.
• Coach and supervise tellers and CRAs as needed.
• Ensure branch operates in line with bank policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Attention to detail

Microsoft Office

Outlook

Excel

Teamwork

Education

High school graduate

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Saco- is seeking a Branch Manager to lead daily branch operations in Maine. You will deliver friendly, professional service, explain deposit products, and open/close accounts. The role requires coordinating staff, coaching tellers, and ensuring compliance with bank policies.

The position emphasizes relationship-building with customers and driving referrals to business partners while maintaining high service standards and teamwork across the branch.