Branch Relationship Manager

Saco & Biddeford Savings Institution; Scarborough (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Mentorship program

Competitive benefits

Job summary

Saco & Biddeford Savings Institution in Scarborough, ME, is seeking a Branch Manager to lead daily operations and uphold the bank's values of integrity and service. You will coach staff, open and service customer accounts, make referrals, and ensure compliance with regulations while delivering exceptional service.

As a leader in the branch, you will mentor tellers and CRAs, collaborate cross-functionally, and drive a customer‑focused culture across locations as needed.

Qualifications

• High school graduate or equivalent required; college, business, or banking professional training preferred.
• Previous banking experience preferred, demonstrating expertise in customer service and operational responsibilities.
• Excellent customer service skills, with a focus on fostering long-term relationships built on trust and integrity.
• Strong written and verbal communication, interpersonal, time management, and organizational skills.
• Ability to work independently and as a team player, contributing to a supportive and collaborative work environment.
• Strong attention to detail, ensuring that all tasks are completed to the highest standards of accuracy and compliance.
• Proven ability to deliver quality work during times of increased volume, demonstrating resilience and a strong work ethic.
• Operational competency using Microsoft Office suite; proficient in Outlook, Word, Excel, and other Windows-based applications. Comfortable learning new software as required.
• A commitment to ongoing learning and professional development, with a focus on staying informed about industry trends and customer service techniques.
• Ability to interact harmoniously and effectively with others, fostering a culture of teamwork and inclusivity that drives the achievement of bank goals and objectives.
• Dependable and punctual, adhering to attendance standards and demonstrating accountability in all actions.
• Ability to travel to all Bank locations, ensuring a flexible and adaptable approach to meeting organizational needs.
• Ability to read/see documents and computer screens, to communicate in person and via the telephone and to operate a computer and other office equipment.

Responsibilities

• Provide professional, courteous, and efficient service to all internal and external customers, reflecting the Bank's commitment to high standards of integrity and service excellence.
• Make referrals that benefit customers by connecting them to appropriate Bank products or services and introducing them to business partners, always acting with the customer's best interest in mind.
• Assist customers in opening accounts, explaining deposit products, updating customer information, and resolving problems, always ensuring that solutions are aligned with the Bank's ethical standards.
• Provide accurate and transparent information regarding all consumer and business deposit products, including Individual Retirement Accounts (IRAs), Health Savings Accounts (HSAs), and Electronic Banking Services.
• Maintain a thorough knowledge of and comply with all quality control policies, procedures, and regulatory requirements, ensuring that the Bank's operations remain efficient, secure, and ethically sound.
• Act as a liaison between customers and other bank departments, ensuring issues are resolved in a manner that reflects the Bank's core values and commitment to customer satisfaction.
• Ensure adherence to federal and state banking regulations, as well as Bank and branch policies, while maintaining operational integrity and customer-focused service.
• As scheduled, be able to open, close, and oversee the Branch office when necessary, taking on leadership responsibilities and ensuring that the branch operates smoothly in the absence of other branch management.
• Demonstrate leadership by mentoring staff and contributing to a culture of teamwork, mutual respect, and ongoing development.
• Perform miscellaneous duties or special assignments as required, always aligning with the Bank's values of integrity, service, and collaboration.
• Fill in at other branch locations as scheduled, maintaining consistency in the Bank's operations and culture across all locations.
• Perform teller and other miscellaneous duties as assigned, while ensuring that each task is completed with professionalism and attention to detail.
• Attend all required meetings and training, maintaining a commitment to personal and professional growth in alignment with the Bank's values.
• Serve on various committees as assigned, actively contributing to the improvement of branch operations and customer satisfaction.

Skills

Customer service

Leadership

Communication

Attention to detail

Regulatory knowledge

Microsoft Office

Education

High school diploma or equivalent

College or banking training preferred

Tools

Outlook

Word

Excel

Banking software

Job description

Saco & Biddeford Savings Institution in Scarborough, ME, is seeking a Branch Manager to lead daily operations and uphold the bank's values of integrity and service. You will coach staff, open and service customer accounts, make referrals, and ensure compliance with regulations while delivering exceptional service.

As a leader in the branch, you will mentor tellers and CRAs, collaborate cross-functionally, and drive a customer‑focused culture across locations as needed.