Branch Relationship Leader – Banking & Customer Success

Saco-; Scarborough (ME); On-site; USD 60,000 - 90,000; Full time

Job summary

The Bank in Scarborough, Maine seeks a Branch Manager to lead daily operations, model integrity, and coach tellers and CRAs.

You will deepen customer relationships, present deposit and loan products, and ensure regulatory compliance while maintaining a customer‑focused, inclusive branch culture.

Candidates should have banking experience, strong communication, and the ability to travel to other locations as needed.

Qualifications

• Excellent customer service skills and integrity in all interactions.
• Strong written and verbal communication with teammates and customers.
• Ability to work independently and as part of a team in a busy branch.
• Proficient in Microsoft Office and basic banking software.

Responsibilities

• Provide professional, courteous service to all customers and refer appropriate products.
• Assist customers with account openings, information updates, and problem resolution.
• Explain and promote consumer and business deposit products and basic loan basics.
• Maintain compliance with policies, procedures, and regulatory requirements.

Skills

Customer service

Communication

Teamwork

Detail-oriented

Office software

Education

High school diploma or equivalent

College/training in banking

Tools

Microsoft Office

Outlook

Word

Excel

Job description

The Bank in Scarborough, Maine seeks a Branch Manager to lead daily operations, model integrity, and coach tellers and CRAs.

You will deepen customer relationships, present deposit and loan products, and ensure regulatory compliance while maintaining a customer‑focused, inclusive branch culture.

Candidates should have banking experience, strong communication, and the ability to travel to other locations as needed.