Branch Relationship Banker: Client Experience Pro

Aumni; Woodbridge (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to provide hospitable, client-focused service in a branch setting.

You will welcome clients, understand their financial needs, and offer thoughtful solutions using Chase’s banking products and digital tools. Responsibilities include building trusting relationships, guiding clients through technology solutions, and collaborating with experts to address complex financial needs while adhering to banking policies and regulatory

Qualifications

• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client service

Communication skills

Issue resolution

Risk/compliance awareness

Weekend availability

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to provide hospitable, client-focused service in a branch setting.

You will welcome clients, understand their financial needs, and offer thoughtful solutions using Chase’s banking products and digital tools. Responsibilities include building trusting relationships, guiding clients through technology solutions, and collaborating with experts to address complex financial needs while adhering to banking policies and regulatory