Teller Services Lead - Branch Operations

Wintrust Financial Corporation; Milwaukee (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

401(k) Match

Flexible Spending Account

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator in Milwaukee to supervise branch operations, lead teller staff, and deliver outstanding customer service. You will ensure secure, compliant processes while handling customer inquiries and transactions across lobby and drive-thru channels.

The role emphasizes strong communication, problem-solving, and the ability to lift up to 50 lbs. Travel between branches may be required, and the position offers a competitive hourly rate

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required, college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods of time.

Responsibilities

• Supervise branch operations and teller transactions.
• Delegate operational duties and motivate staff.
• Ensure security procedures and regulatory compliance.
• Provide exceptional customer service to clients.
• Handle customer concerns including online banking, debit card, and statements.
• Identify cross-sell opportunities and refer customers to appropriate personnel.
• Participate in community events as needed.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Travel

Education

High school diploma or GED

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator in Milwaukee to supervise branch operations, lead teller staff, and deliver outstanding customer service. You will ensure secure, compliant processes while handling customer inquiries and transactions across lobby and drive-thru channels.

The role emphasizes strong communication, problem-solving, and the ability to lift up to 50 lbs. Travel between branches may be required, and the position offers a competitive hourly rate