Branch Operations Leader: Teller Services

Wintrust Financial Corporation; Grand Rapids (MI); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

401(k) with company match

Parental Leave

Employee Stock Purchase Plan

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator in Grand Rapids, MI. The role oversees branch operations, teller transactions, and security, while promoting exceptional customer service and compliance across the team.

The position requires prior teller experience, strong leadership and communication skills, and the ability to work with diverse customers. Competitive pay, benefits, and growth opportunities are offered at our Grand Rapids locations.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• High school diploma or GED required, college degree preferred.

Responsibilities

• Run branch operations and teller procedures efficiently.
• Maintain security procedures for staff and customers.
• Lead by example by operating a teller drawer to serve customers.
• Keep staff informed of policy and procedure changes pertaining to teller operations.
• Refer customers to appropriate bank personnel for cross-sell opportunities.
• Participate in community events as needed.

Skills

Leadership

Organizational skills

Communication skills

Customer service

Problem solving

Education

High school diploma or GED

College degree preferred

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator in Grand Rapids, MI. The role oversees branch operations, teller transactions, and security, while promoting exceptional customer service and compliance across the team.

The position requires prior teller experience, strong leadership and communication skills, and the ability to work with diverse customers. Competitive pay, benefits, and growth opportunities are offered at our Grand Rapids locations.