Branch Ops Lead: Teller Services & Customer Experience

Wintrust Financial Corporation; Menomonee Falls (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

401(k) with company match

Parental Leave

Employee Assistance Program

Flexible Spending Account

Employee Stock Purchase Plan

Job summary

Wintrust Financial Corporation in Wisconsin is hiring a Teller Services Coordinator to supervise branch operations and ensure accurate processing of customer transactions. The role requires strong leadership, organization, and communication to delegate duties and maintain daily branch efficiency.

You will lead by example at the teller window, uphold security and policy compliance, drive exceptional customer service, and support cross-sell opportunities while interacting with customers in person

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required; college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Efficiently run all branch operational procedures and practices with dual control.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive-thru.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed.

Skills

Customer service

Problem solving

Communication

Physical stamina

Travel availability

Education

High school diploma or GED

Job description

Wintrust Financial Corporation in Wisconsin is hiring a Teller Services Coordinator to supervise branch operations and ensure accurate processing of customer transactions. The role requires strong leadership, organization, and communication to delegate duties and maintain daily branch efficiency.

You will lead by example at the teller window, uphold security and policy compliance, drive exceptional customer service, and support cross-sell opportunities while interacting with customers in person