Branch Operations Specialist - AML/BSA & Customer Service

American Business Bank; Los Angeles (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

American Business Bank is seeking a Branch Operations Representative in Los Angeles, CA. This full-time role handles customer greetings, basic teller duties, and front-line support, while ensuring compliance with BSA/AML requirements and regulator inquiries.

It also includes clerical tasks, mail handling, and coordinating with bank staff to assist customers. Candidates should be reliable, able to multitask, and maintain confidentiality of sensitive information.

Qualifications

• Strong knowledge of BSA and related regulations.
• Ability to multitask and handle clerical duties.
• Excellent customer service and communication.
• Maintain confidentiality of customer information.
• Reliable attendance is required.

Responsibilities

• Greets customers and visitors and provides help or directions.
• Answers switchboard and transfers calls or takes messages.
• Performs basic teller functions such as deposits and cash receipts.
• Maintains BSA compliance records and reports suspicious activity.
• Reviews OFAC/AML reports and supports regulatory inquiries.
• Directs inquiries to the appropriate bank personnel.
• Maintains mail logs and processes outgoing mail and deliveries.
• Backs up teller duties and provides general clerical support.
• Supports with supplies orders and administrative tasks.

Skills

Customer service

Multitasking

Communication

Confidentiality

Tools

OFAC system

FinCEN 314(a) and (b) lists

AML software

Job description

American Business Bank is seeking a Branch Operations Representative in Los Angeles, CA. This full-time role handles customer greetings, basic teller duties, and front-line support, while ensuring compliance with BSA/AML requirements and regulator inquiries.

It also includes clerical tasks, mail handling, and coordinating with bank staff to assist customers. Candidates should be reliable, able to multitask, and maintain confidentiality of sensitive information.