Service Support Specialist

Unlimited Service Group; Fargo (ND); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Unlimited Service Group is hiring a Service Support Specialist in Fargo, ND. The role supports dispatch, billing, and equipment data entry, while handling clerical duties and customer guidance for repairs. It emphasizes safety, independence, and strong communication.

The position is office-based, with a starting pay of 25–27 USD per hour. Ideal candidates maintain professionalism and adapt to branch needs, reporting to the Branch Manager.

Formación

• High School diploma or its equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Pre-employment drug screen and criminal background check.
• Safety-first attitude in all duties.
• Self-motivated and organized with minimal supervision.

Responsabilidades

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Conocimientos

Customer service

Communication

Problem solving

Independence / Self-motivation

Safety awareness

Organizational skills

Educación

High School diploma or equivalent

Descripción del empleo

Service Support Specialist

Starting pay: $25-27 per hour

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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