Branch Operations & Scheduling Coordinator

HANSONS; Sioux Falls (SD); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health benefits after 30 days

Weekly pay via direct deposit

401(k) with company match after 90+

Holiday pay after 30 days

PTO with unlimited rollover

Company-provided tools, training and资源

Job summary

HANSONS in Sioux Falls is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. The role thrives in a fast-paced environment and focuses on delivering an outstanding customer experience from start to finish.

This position offers weekly pay, health benefits after 30 days, and opportunities for growth within a supportive team environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and establish clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule.
• Resolve customer concerns and escalate issues when necessary.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, customer readiness, material deliveries, and project logistics.
• Manage scheduling changes due to weather, customer requests, or operational needs.
• Complete project completion calls and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is completed and uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Manage incoming and outgoing mail.
• Order office supplies and support daily office operations.
• Assist with onboarding activities and communication with corporate departments.
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team.
• Process deposits and maintain accurate cash logs.
• Upload required project and financial documentation.
• Support insurance and project documentation processes.
• Maintain accurate records and ensure compliance with company procedures.

Skills

Administrative

Customer service

Scheduling

MS Office

Communication

Multitasking

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

HANSONS in Sioux Falls is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. The role thrives in a fast-paced environment and focuses on delivering an outstanding customer experience from start to finish.

This position offers weekly pay, health benefits after 30 days, and opportunities for growth within a supportive team environment.