Branch Operations & Scheduling Specialist

HANSONS; Omaha (NE); On-site; USD 1,791,000 - 3,031,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) with company match after 90days

Holiday pay after 30 days

Paid Time Off with unlimited rollover

Weekly pay via direct deposit

Job summary

HANSONS is hiring a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You will be the primary contact for customers, coordinate with partners, and manage installation calendars to ensure on-time delivery.

Health benefits begin after 30 days, with 401(k) matching after 90 days and PTO rollover, among other benefits. The role offers weekly pay, a supportive team, and opportunities for growth within a growing organization while maintaining a

Qualifications

• High school diploma or GED.
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and establish clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule.
• Resolve customer concerns and escalate issues when necessary.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, customer readiness, material deliveries, and project logistics.
• Manage scheduling changes due to weather, customer requests, or operational needs.
• Complete project completion calls and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is completed and uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Manage incoming and outgoing mail.
• Order office supplies and support daily office operations.
• Assist with onboarding activities and communication with corporate departments.
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team.
• Process deposits and maintain accurate cash logs.
• Upload required project and financial documentation.
• Support insurance and project documentation processes.
• Maintain accurate records and ensure compliance with company procedures.

Skills

MS Office proficiency

Excellent communication

Strong organization

Independent worker

18+ years old

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Word & Excel)

Job description

HANSONS is hiring a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You will be the primary contact for customers, coordinate with partners, and manage installation calendars to ensure on-time delivery.

Health benefits begin after 30 days, with 401(k) matching after 90 days and PTO rollover, among other benefits. The role offers weekly pay, a supportive team, and opportunities for growth within a growing organization while maintaining a