Branch Coordinator

HANSONS; Omaha (NE); On-site; USD 1,791,000 - 3,031,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) with company match after 90days

Holiday pay after 30 days

Paid Time Off with unlimited rollover

Weekly pay via direct deposit

Job summary

HANSONS is hiring a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You will be the primary contact for customers, coordinate with partners, and manage installation calendars to ensure on-time delivery.

Health benefits begin after 30 days, with 401(k) matching after 90 days and PTO rollover, among other benefits. The role offers weekly pay, a supportive team, and opportunities for growth within a growing organization while maintaining a

Qualifications

• High school diploma or GED.
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and establish clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule.
• Resolve customer concerns and escalate issues when necessary.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, customer readiness, material deliveries, and project logistics.
• Manage scheduling changes due to weather, customer requests, or operational needs.
• Complete project completion calls and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is completed and uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Manage incoming and outgoing mail.
• Order office supplies and support daily office operations.
• Assist with onboarding activities and communication with corporate departments.
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team.
• Process deposits and maintain accurate cash logs.
• Upload required project and financial documentation.
• Support insurance and project documentation processes.
• Maintain accurate records and ensure compliance with company procedures.

Skills

MS Office proficiency

Excellent communication

Strong organization

Independent worker

18+ years old

Multitasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Word & Excel)

Job description

At HANSONS, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.

Join a Company That Gets It Done

What We Offer

• Earn up to $22 per hour
• Weekly pay via direct deposit every Friday
• Health benefits available after 30 days of employment
• 401(k) with company match available after 90 days of employment
• Holiday pay available after 30 days of employment
• Paid Time Off (PTO) with unlimited rollover of unused accrued hours
• Company-provided tools, training, and resources to support your growth and development
• Opportunities for advancement within a growing organization
• Employee-led committees that help foster a fun, engaging, and positive company culture
• A supportive team environment focused on recognition, collaboration, and success

What You'll Do

Customer Communication & Project Coordination

• Serve as the primary point of contact for customers throughout their project lifecycle
• Conduct welcome calls and establish clear expectations for the project process
• Provide installation-day communication and support
• Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
• Resolve customer concerns and escalate issues when necessary

Scheduling & Install Management

• Schedule and reschedule installation appointments
• Maintain an optimized installation calendar and maximize crew productivity
• Confirm installation dates, customer readiness, material deliveries, and project logistics
• Manage scheduling changes due to weather, customer requests, or operational needs

Collections & Project Closeout

• Complete project completion calls and payment collection activities
• Process payments through approved methods
• Ensure all project documentation is completed and uploaded accurately
• Support project closeout and escalation procedures

Branch Operations & Administrative Support

• Answer phones and assist customers, vendors, and visitors professionally
• Manage incoming and outgoing mail
• Order office supplies and support daily office operations
• Assist with onboarding activities and communication with corporate departments
• Help maintain efficient branch operations in support of the Branch General Manager and Operations team

Financial Processing & Documentation

• Process deposits and maintain accurate cash logs
• Upload required project and financial documentation
• Support insurance and project documentation processes
• Maintain accurate records and ensure compliance with company procedures

What We're Looking For

Required Qualifications

• High school diploma or GED
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office (Word and Excel)
• Ability to work independently and manage multiple priorities
• Must be at least 18 years old

Preferred Qualifications

• Experience in scheduling, operations, office management, or project coordination
• Familiarity with CRM or project management software
• Experience in the home improvement, construction, or service industry

Why Join HANSONS?

At HANSONS, our culture is built around five core values:

• Get It Done – Fast, Right & Now
• Strive for Five – Go Above & Beyond
• Be a Problem Solver – Own It to Resolve It Today
• Care – Treat Everyone with Priority, Respect & Integrity
• Communicate – Call, Answer & Reach the Customer

We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth. If you're organized, customer-focused, and ready to make an impact, we'd love to hear from you.