Senior Branch Manager: Sales & Member Experience

KEMBA Financial Credit Union Inc.; Columbus (OH); On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Laptop Provided

Incentives

Remote/Hybrid Work

Job summary

KEMBA Financial Credit Union Inc. is seeking a Branch Manager (I, II, Senior) to lead a busy retail branch in Columbus, OH. You will drive sales, enhance member experience, and manage daily operations with a team including an Assistant Branch Manager and tellers.

You will coach staff, engage with the community, and ensure compliance with policies while delivering excellent service and financial guidance to members. Salary ranges reflect experience and market expectations.

Qualifications

• Minimum 1 year of management experience in a sales environment.
• 3+ years of financial services experience.
• Strong organizational, analytical, and problem-solving skills.
• Professional demeanor and effective communication.

Responsibilities

• Leads, motivates, and coaches associates to achieve sales, service, and operational goals.
• Develops associates through coaching, performance reviews, and succession planning.
• Monitors branch performance metrics to identify improvement opportunities and drive results.
• Develops strategies to increase member satisfaction and deepen relationships.
• Handle member inquiries promptly and ensure seamless operations across departments.

Skills

Management experience

Sales leadership

Customer experience

Analytical skills

Communication skills

Problem-solving

Education

Undergraduate degree in Business/Finance

Job description

KEMBA Financial Credit Union Inc. is seeking a Branch Manager (I, II, Senior) to lead a busy retail branch in Columbus, OH. You will drive sales, enhance member experience, and manage daily operations with a team including an Assistant Branch Manager and tellers.

You will coach staff, engage with the community, and ensure compliance with policies while delivering excellent service and financial guidance to members. Salary ranges reflect experience and market expectations.