Branch Ops Quality & Compliance Specialist

KEMBA Financial Credit Union Inc.; North Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

KEMBA Financial Credit Union in North Carolina is seeking an Operations Quality Controls Specialist to support branch operations, audits, and control activities. You will conduct reviews, assist with cash management, and help ensure compliance with internal policies and regulatory requirements.

You will work with Risk Management, Internal Audit, and Operations leadership, travel between branches as needed, train staff, and maintain documentation.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in financial institution operations, branch operations, Quality Control/audits, or related area.
• Ability to interpret policies, procedures, and regulatory requirements.
• Strong organizational skills and meticulous documentation.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office applications; Excel, Word, Teams and Outlook.

Responsibilities

• Conduct operational reviews and control assessments to verify compliance with established policies and procedures.
• Document branch operational activities, exceptions, and control-related findings.
• Perform branch visits to evaluate operational effectiveness, process consistency, and adherence to controls.
• Serve as a resource to branch leadership by providing guidance on operational processes, controls, and procedural questions.
• Partner with cross-functional teams to enhance operational efficiency, consistency, and member experience across branch locations.
• Coordinate and process branch cash orders to maintain appropriate cash inventory levels and support daily operations.
• Monitor branch cash activity and recommend adjustments to optimize cash levels and mitigate risk.
• Support cash recycler maintenance, vendor coordination, and service-related activities.
• Perform operational quality control reviews, inspections, and testing to ensure compliance with internal controls and regulatory requirements.
• Execute assigned audit activities and maintain supporting documentation.
• Research and provide documentation for Internal Audit, Risk Management, external auditors, regulators, and examiners.
• Document findings, communicate identified risks and control gaps, and support resolution efforts.
• Track audit remediation activities and follow up on corrective action plans.
• Maintains operational records, reports, and supporting documentation to ensure accuracy and completeness.
• Assist with Remote Deposit Item reporting and related operational administration activities.
• Supports operational system administration activities, including maintenance of access and enrollment within designated platforms.
• Assists with data collection and reporting related to branch operations, quality control activities, and operational performance.
• Assists with training branch associates regarding branch operational functions and controls.

Skills

Organizational skills

Attention to detail

Documentation skills

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Excel

Word

Teams

Outlook

Job description

KEMBA Financial Credit Union in North Carolina is seeking an Operations Quality Controls Specialist to support branch operations, audits, and control activities. You will conduct reviews, assist with cash management, and help ensure compliance with internal policies and regulatory requirements.

You will work with Risk Management, Internal Audit, and Operations leadership, travel between branches as needed, train staff, and maintain documentation.