Branch Ops Quality & Compliance Lead (Hybrid)

KEMBA Financial Credit Union Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking a Branch Operations Quality Controls Manager to lead operational excellence across branches, overseeing quality control programs, audit readiness, risk mitigation and compliance.

You will partner with branch leadership to strengthen controls and enhance the member experience. The role requires strategic process improvement, coaching of staff, and collaboration with internal audit, risk management, compliance, and legal teams to sustain a strong

Qualifications

• Bachelor's degree in Business Administration, Finance, Management, or related field preferred.
• Minimum five years of progressive experience in financial institution operations, branch management, Quality Control, Auditing, compliance, operational risk, or related field.
• Demonstrated experience in Quality Control/Audit coordination, operational controls, risk mitigation and process improvement.
• Strong knowledge of financial institution operations, internal controls, regulatory requirements and risk management practices.
• Strong leadership, organizational, analytical and problem-solving skills; excellent communication, project management, and relationship-building abilities.
• Ability to manage multiple priorities with high accuracy; reliable transportation and travel between branches.

Responsibilities

• Provide leadership and oversight of branch operational functions to promote consistency, efficiency, compliance and service excellence across all branch locations.
• Direct and supervise the daily activities of assigned associates to ensure operational objectives and service standards are met.
• Provide coaching, guidance and ongoing development to support associate growth and performance.
• Executes onboarding, training and performance management activities for direct reports.
• Conduct regular branch operational visit reviews to evaluate controls, reinforce standards, communicate findings and provide recommendations and support to branch leadership.
• Oversee completion and accuracy of branch quality control reviews and operational assessments.
• Monitor corrective action plans and drive remediation efforts related to audit findings, operational exceptions and control deficiencies.
• Prepare and communicate branch quality control results, trends and remediation activities to leadership.

Job description

KEMBA Financial Credit Union Inc. is seeking a Branch Operations Quality Controls Manager to lead operational excellence across branches, overseeing quality control programs, audit readiness, risk mitigation and compliance.

You will partner with branch leadership to strengthen controls and enhance the member experience. The role requires strategic process improvement, coaching of staff, and collaboration with internal audit, risk management, compliance, and legal teams to sustain a strong