Branch Operations Pro: Counter & Warehouse

Motion & Flow Control Products, Inc.; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion & Flow Control Products, Inc. is seeking a Branch Operations Associate to support daily counter and phone service while performing warehouse and light production tasks in a fast-paced industrial environment.

You will process orders, stock inventory, build hose assemblies, and prepare products for pickup or shipment. The role requires strong customer service, attention to detail, and basic ERP proficiency.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational abilities.
• Basic computer skills; willingness to learn ERP systems (Epicor Prophet 21 a plus).

Responsibilities

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations.
• Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Detail-oriented

Microsoft Word

Excel

Outlook

Basic math

Forklift operation

Education

High school diploma or equivalent

Tools

Epicor Prophet 21

RF scanner

Forklift certification (optional)

Job description

Motion & Flow Control Products, Inc. is seeking a Branch Operations Associate to support daily counter and phone service while performing warehouse and light production tasks in a fast-paced industrial environment.

You will process orders, stock inventory, build hose assemblies, and prepare products for pickup or shipment. The role requires strong customer service, attention to detail, and basic ERP proficiency.