Branch Operations Manager: Lead, Optimize & Grow

RelaDyne LLC; San Diego (CA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive pay and full benefits

401k + match and HSA

Generous PTO & sick time

Career growth opportunities

Job summary

RelaDyne is seeking an experienced Operations Manager to oversee the daily operations of our San Diego branch, driving profitability, customer service, and operational excellence.

This role leads branch staff, coordinates with sales, warehouse, purchasing, and management, and ensures efficient pricing, invoicing, inventory, and KPI monitoring. Join a team focused on growth, safety, and best practices.

Qualifications

• Previous leadership or operations management experience.
• Strong customer service and communication skills.
• Ability to lead, coach, and develop a team.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Lead, coach, train, and develop branch employees.
• Support hiring, onboarding, performance management, and employee development.
• Build and maintain strong customer and vendor relationships.
• Address customer concerns and resolve issues promptly.
• Monitor branch performance, gross profit, margins, labor, and other KPIs.
• Partner with the General Manager, Sales Manager, and Controller on budgeting and business planning.
• Oversee daily branch operations, including sales orders, pricing, invoicing, and month-end processes.
• Manage fuel and lubricant pricing, rebates, and customer-specific pricing.
• Oversee purchasing and inventory management, including cycle counts and physical inventories.
• Supervise warehouse and purchasing functions and ensure efficient inventory organization.
• Identify operational trends and implement solutions to improve branch performance.
• Ensure compliance with company policies, safety procedures, and operational best practices.
• Communicate effectively across sales, warehouse, customer service, and administrative teams.
• Support corporate initiatives, acquisitions, branch realignments, and satellite locations as needed.

Skills

Leadership

Customer service

Communication

Budgeting

Analytical thinking

Time management

Tools

Microsoft Office

Job description

RelaDyne is seeking an experienced Operations Manager to oversee the daily operations of our San Diego branch, driving profitability, customer service, and operational excellence.

This role leads branch staff, coordinates with sales, warehouse, purchasing, and management, and ensures efficient pricing, invoicing, inventory, and KPI monitoring. Join a team focused on growth, safety, and best practices.