Branch Operations Leader: Service, Safety & Growth

Confidential; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Confidential in Los Angeles is seeking a Branch Manager to oversee all branch operations, personnel, customer relationships, financial performance, and service delivery. You will drive technician productivity, manage budgets, ensure safety, and maintain compliance while aligning with sales and support teams.

The role requires strong leadership, operational execution, technical understanding, and financial management to meet KPIs and customer expectations.

Qualifications

• 5+ years of experience in field service operations.
• 2+ years of leadership or supervisory experience.
• Strong operational management skills and understanding of service workflow.
• Ability to lead teams, drive accountability, and build customer trust.
• Financial acumen – budgets, costs, revenue drive.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead, coach, and develop a team of technicians, dispatchers, service writers, and administrative staff.
• Oversee staffing levels, onboarding, and ongoing employee performance.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Conduct regular team meetings, check‑ins, and performance reviews.
• Oversee daily service operations, ensuring efficient scheduling, dispatching, and completion of work.
• Monitor technician productivity, job progress, and service quality.
• Ensure accurate and timely submission of job documentation and records.
• Support service writers in producing accurate estimates and coordinating follow‑up.
• Maintain branch equipment, fleet, facility, and operational readiness.
• Strengthen customer relationships through clear communication and quality service.
• Drive continuous improvement to meet monthly financial goals.
• Oversee billing accuracy and coordinate with A/R on past‑due accounts.
• Promote adherence to regulatory guidelines and procedures.
• Work with Sales, A/R, Operations, and Technical Support for seamless branch performance.
• Identify training needs and skill development plans for technicians.

Skills

Leadership

Operations management

Customer trust

Communication

Problem solving

Decision making

Financial acumen

Driver's license

Education

Technical/engineering education or certification

Tools

Field service software

Scheduling platforms

Reporting tools

Job description

Confidential in Los Angeles is seeking a Branch Manager to oversee all branch operations, personnel, customer relationships, financial performance, and service delivery. You will drive technician productivity, manage budgets, ensure safety, and maintain compliance while aligning with sales and support teams.

The role requires strong leadership, operational execution, technical understanding, and financial management to meet KPIs and customer expectations.