Operations Services Supervisor

First Citizens; West Columbia (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

First Citizens Bank seeks an Operations Services Supervisor to lead a single branch, manage the service line team, and ensure efficient teller operations while delivering exceptional customer service. You will identify sales opportunities, educate customers about the bank's capabilities, and coach staff to meet performance goals in a fast-paced environment.

The ideal candidate demonstrates strong leadership, adaptability, and communication skills, with a track record of building team trust and

Qualifications

• Bachelor's Degree with 1 year of experience in financial services or branch operations management.
• HS diploma or GED with 5 years of relevant experience in financial services, customer service, bank operations, or branch operations management.
• Preferred area of experience: Management or supervisory experience.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities; engage coaching and bank initiatives to enhance activities.
• Comply with regulations, bank policies, procedures and authorities to manage risk related to personal interactions, customer transactions and financial exposures; complete required training on deadlines; maintain operational efficiency.
• Lead and coach a team to deliver results that create value for customers and meet financial expectations; collaborate with bank partners and cross-functional teams to achieve goals.

Skills

Management

Customer service

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication

Education

Bachelor's degree

HS diploma/GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.


• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.


• Team Leadership - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Leverages the expertise of Bank partners, other managers, and team to accomplish business goals.

Qualifications

Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.